We value our clients and appreciate your trust. Therefore, our Refund Policy is designed to ensure you are paying for high-quality services and receive a Product you are satisfied with. We hold customer satisfaction as one of our core values. Almost all our customers are satisfied with our services. Hence, situations, where customers demand to be refunded, occur on very rare occasions. However, there are some situations when a customer feels they need to be refunded. Most companies promise refunds, but they lack a clearly outlined Refund policy. Alliance Labz Supplements has a clear Refund Policy that improves the satisfaction of our customers.
If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at (email).
The product(s) must be in their original packaging, if applicable, in the same condition it was received. Once we receive your returned item, our team will review your request and inspect it. We will send you an email to confirm that your item has been received, and then follow up with another email once the application has been processed to let you know your return was approved. If approved, the money will be refunded to your original method of payment. A refund will be processed within five business days upon receipt of the return, and the refund may take up to 8-12 weeks to go back to the customer’s payment source.
All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Any unopened item/s being returned to us for either a refund or exchange is the customer’s sole responsibility to cover all shipping costs, unless otherwise written, and to ensure that the products being returned are packaged appropriately. We will not offer a refund or exchange for any products that are returned to us damaged as a result of packing negligence on behalf of the customer.
After you’ve submitted a return request to (email), we will send you a PDF of a return shipping label. Please print it out and affix to your package. You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund. All shipping costs associated with exchanges is at the customer’s expense.
All shipping services we offer are calculated by weight, size, destination and delivery speed, the shipping prices shown on checkout represent the rates of the shipping companies. Any estimated delivery times displayed are provided to us by our shipping companies and are an estimate only and are not guaranteed in any way. These delivery estimates also do not include processing times, which may take as long as 1 business day. All estimated delivery times do not include weekends and holidays.
While we strive to have no mistakes, we realize that we are not perfect, and mistakes do happen. If wrong or defective item was shipped, please let us know immediately, and we will correct the situation at our expense. We will send the correct items along with a return label for shipping the incorrect item back to our warehouse. Unfortunately, we cannot issue shipping refunds on return items under any other circumstances.
All items purchased from alliancelabz.com or any Alliance Labz Supplements sales/distribution agents that must be shipped to the customer involve the use of a shipping carrier. These shipping carriers have their own terms and conditions of use, were applicable you agree to the individual shipping contracts. This means that the risk of loss or damages caused during shipping is between you and the shipping company. However in the unlikely event of a lost package or if a package is damaged during shipping we will work with you and the shipping company to resolve the issue.
If you have any questions on use to return your item to us, kindly contact us by visiting our CONTACT US page on the website or email us at (firstname.lastname@example.org). Kindly contact us and we will do our best to resolve the problem!.